Click.Book.Enjoy
Cancellation Policy
Contact Us
View My Orders
How does the registration process work?
Step 1: Purchase one ticket for each person in your
group attending the conference.
Step 2: The who makes the ticket purchase will
receive an email confirmation. If paying by credit card, this email
confirmation will be rather immediate. If paying by PO, you will not
receive the email confirmation until after we receive your PO via email
and we manually approve the purchase in the system. This may take a few
days.
Step 3: A ticket purchase does not become a
registration until the ticket is assigned to an email address. If the purchaser
buys a single ticket for themself, the ticket is assigned during the purchasing
process. However, the purchaser must click the "complete
registration" button in the email confirmation to complete their
registration and choose their lunch. If the purchaser buys more than one ticket,
they will receive an email confirmation, and they may then assign the tickets
to each of their attendees via the link in the email confirmation. This
now makes that ticket assigned, but not yet registered.
Step 4: Once a ticket is assigned to an email
address, the system will autogenerate an email to that email address. This
autogenerated email will contain a link for that attendee to access their ticket
and answer a series of questions including their lunch selection. To complete
the registration process and become an attendee, they must click the “complete
registration” button at the bottom of the screen.
Note 1: Each ticket purchase must be assigned
to a unique email address to begin the registration process for an attendee.
Note 2: All ticket fields must be completed by
the individual attendee. An admin, manager, or the person purchasing for the
group cannot access the individual's link and complete their registration
successfully. If they do this, the system automatically changes the email
address and deletes the assigned email address. This means, the admin, manager,
or person purchasing tickets for the group, will have multiple tickets under
their name and email address and the staff member assigned to that ticket will
be automatically deleted from the system.
I purchased my ticket(s), am I done with registration?
No, your registration is not complete. The one making the
ticket purchase will receive an email confirmation. If paying by credit card,
this email confirmation will be rather immediate. If paying by PO, you
will not receive the email confirmation until after we receive your PO
via email and we manually approve the purchase in the system. This may
take a few days.
A ticket purchase does not become a registration until the
ticket is assigned to an email address, and the attendee completes their unique
registration profile.
If the purchaser only bought a single ticket, then it
is automatically assigned to the purchaser during the purchasing process.
However, they must click the link in the email confirmation to complete their
registration.
If purchasing multiple tickets, Once the purchaser receives
the email confirmation, they may then assign the tickets to each of their
attendees via the link in the email confirmation.
Once a ticket is assigned to an email address, the system
will autogenerate an email to that email address. This autogenerated email will
contain a link for that attendee to access their registration ticket and
answer a series of questions including their lunch selection to complete their
individual registration.
The individual attendee must complete a registration. An
admin, manager, or the person purchasing for the group cannot access the
individual's link and complete their registration successfully. If they do
this, the system automatically changes the email address and deletes the
assigned email address. This means, the admin, manager, or person purchasing
tickets for the group, will have multiple tickets under their name and email
address and the staff member assigned to that ticket will be automatically
deleted from the system.
How do I use a coupon code?
All coupon codes must be used for Regular Rate tickets only.
Starting October 1st Coupon Codes are no longer valid and cannot be used. A
coupon code is only valid when purchasing a single ticket. A coupon code is not
valid when purchasing 2 or more tickets all at once. If you are using a
coupon code for a Buy One, Get One discount, the coupon code is only valid for
the purchase of 2 tickets. You cannot use the code when purchasing 3 or more
tickets. When making the purchase there will be a section for you to enter the
coupon code before you select to pay by credit card or PO. If
you have gotten to the selection of paying by credit card or PO and have not
entered the coupon code STOP, go back and find the coupon code area. Once the
purchase is made with a credit card or PO the coupon code/discount cannot be
applied. You will not receive your discount as discounts cannot be
applied after you have completed the transaction.
Note: if you select to pay by credit card you will still
be assessed the credit card fees for the price of the ticket.
Can I add more tickets to my order?
At this time, you cannot add more tickets to your order. You
must place a new order. Use the same email address as you did for the previous
order and the system will link the orders together.
Can I pay at/after the conference?
No, all monies owed must be received by AzCASE in order for
your registration to be complete. If your registration is not complete you may
not attend the conference or any future trainings until all monies owed are
paid in full.
What forms of payment do you accept for the conference tickets?
We accept Visa or Mastercard payments or a purchase order
(PO). You must send a copy of the PO with the number visible and the number of
attendees approved on the PO to info@azafterschool.org for your payment to be
processed and for you to be able to assign each ticket to your attendees.
How do I know when your office has approved my PO purchase?
The approval is not immediate. Approving the receipt of your
PO is a manual process. We do not work nights and weekends so please take this
into account when you place your order. Once we have processed it on our end,
you will receive an email confirming payment and prompting the next steps of
the registration process.
I paid with PO but the system won’t let me proceed.
The system won’t let you proceed and you haven’t received
email confirmation of the ticket purchase because the approval is not
immediate. Approving the receipt of your PO is a manual process. We do not work
nights and weekends so please take this into account when you place your order.
Once we have processed it on our end, you will receive an email confirming
payment and prompting the next steps of the registration process.
Can I buy tickets/register after October 7th?
No, the ticket sales portal closes on October 7th so that we
can gather the information needed for our deadlines. In years past we have
accommodated groups that missed this deadline. With the new registration
system, we can no longer accommodate ticket sales after October 7th. If you
contact us after October 7th to purchase tickets, we will try
to assist but do not make guarantees. At this time each ticket will be the Late
Rate price + service fees + 10% reopen portal fee for each ticket.
I didn’t receive my Authentication Code
If you paid by PO and did not receive your email confirmation after purchasing your ticket(s), be patient. Once we receive your email of the PO then we manually approve your purchase which will autogenerate the email confirmation.
If you paid by credit card OR if your PO was already manually approved in our system and you did not receive an authentication code to move on in the ticket purchase/registration process, this means your organization’s firewall may be preventing it from getting to your inbox. Solutions:
1. Check your spam/junk
folder
2. Add the following
email addresses to your “safe senders list” (ask your IT department for help):
I didn't receive my email confirmation after purchasing my ticket(s).
If you paid by credit card and did not receive your email
confirmation after purchasing your ticket(s), this means your organization’s
firewall may be preventing it from getting to your inbox. Solutions:
1. Check your spam/junk
folder
2. Add the following
email addresses to your “safe senders list” (ask your IT department for help):
- rbradstock@azafterschool.org
One, some, or all of the attendees I assigned tickets to did not receive their autogenerated email to complete their registration.
Are the email addresses you entered, correct? This usually
is the problem. Go back to your email confirmation and click the link to access
your tickets. Find the email address error and correct it. Then the email will
be autogenerated again and send to the correct email address.
You have made sure all email addresses you entered are correct but they still aren't receiving the email. This means your organization’s firewall is preventing it from getting to your inbox. Solutions:
1. Check your spam/junk
folder
2. Add the following
email addresses to your “safe senders list” (ask your IT department for help):
- rbradstock@azafterschool.org
How do I log into my order/account/ticket?
At this time, the only way for you to log into your
order/account/ticket is through the “Complete Registration” button at the
bottom of the email you received with the subject line “Event Ticket”, or the
subject line ‘Order Details”.
How do I reassign or change a ticket to a different person?
Access the original Order Details email or the original
Event Ticket email you received. Click the “Complete Registration” button at
the bottom of the email. Once the ticket order is open, scroll down to the
ticket you wish to edit. Delete the old email address, which will delete all
information this person has entered into the registration system. Then enter
the new email address. An email will be auto sent to the new email address for
that person to complete their registration profile.
Is there a deadline to assign the purchased tickets to attendees?
Yes, midnight October 7th all tickets must be assigned to an email address.
Is there a deadline to reassign a ticket?
Yes, midnight October 7th all tickets must be assigned to an email address.
Is there a deadline to correct an email address that has been assigned to a ticket?
Yes, midnight October 7th all tickets must be assigned to an email address.
Is there a deadline for the attendees to complete their registration including their lunch selection?
Yes, midnight on October 10th.
Is there a deadline to complete my lunch order?
Yes, midnight on October 10th.
Can I use the same email address for all tickets?
No, each ticket must have the attendee’s actual email
address. If you use the same email address for multiple tickets, all tickets
will negate the previous ticket. This will result in you only having 1 person
registered for the conference. This system is email address-based; you must
assign each ticket to each individual attendee’s email address. Make sure you
tell your staff to check their email for the Event Ticket email so they can
complete their registration.
Can I use my email address for my staff tickets if I don't know their email address?
No, each ticket must have the attendee’s actual email
address. If you use the same email address for multiple tickets, all tickets
will negate the previous ticket. This will result in you only having 1 person
registered for the conference. This system is email address-based; you must
assign each ticket to each individual attendee’s email address. Make sure you
tell your staff to check their email for the Event Ticket email so they can
complete their registration.
Can I complete my staff's regsitration or lunch choices for them?
No, if you access their ticket, the system will register
your email address even if you click on their email confirmation link. This
will negate their ticket and result in you only having 1 person registered for
the conference. This 1 person will be you, not your staff. This system is email
address-based; you must assign each ticket to each individual attendee’s email
address. That email address must access the individual registration and
complete their registration on their own.
How do I correct/change an email address on my order?
Access the original “Order Details” email or the original
“Event Ticket” email you received. Click the “Complete Registration” button at
the bottom of the email. Once the ticket order is open, scroll down to the
ticket you wish to edit. Delete the old email address, which will delete all
information this person has entered into the registration system. Then enter
the new email address. An email will be auto-sent to the new email address for
that person to complete their registration profile.
Will AzCASE load the email addresses for my group into my ticket order/account?
No. In years past we were able to do this for you, however
with the new registration system you must enter the email addresses yourself.
Can I email AzCASE my attendee changes?
No. In years past we were able to do this for you however
with the new registration system, you must make the changes yourself. If it is
before October 7th, the person who bought the tickets must go to their email
confirmation titled “Order Details” and reassign the ticket’s email address to
your email address. Then you will receive an email automatically from the
system that allows you to complete your registration, including your lunch
selection. If it is after October 7th, you must contact info@azafterschool.org with the
name and email address of the previous attendee your manager assigned the ticket to and the name and email
address of the person attending in their place.
How do I see who I’ve assigned my tickets to/how many tickets I still need to assign?
Access the original “Order Details” email or the original
“Event Ticket” email you received. Click the “Complete Registration” button at
the bottom of the email. Once the ticket order is open, scroll down to see the
list of tickets on the order. If you don’t see them, keep scrolling. A ticket
with an email address assigned to it is “used”. If the ticket does not have an
email address entered, it still needs to be assigned to one of your attendees.
Do this by entering a valid email address for the staff member you wish to
assign it to.
Must I assign all my tickets at the same time?
No. You can assign the tickets as you know which staff will
be attending. You can assign one, multiple or all at the same time.
I’ve assigned some/all of the tickets in my order, is my group done?
No, each attendee must complete their registration after you
assign their ticket to them. After you assign their ticket, they will receive
an email to complete their registration. The email will be titled “Event
Ticket” and have a button at the bottom of the email that reads “complete
registration”. They must click this button and complete the registration
profile questions. This is outlined in the question above “Registration Process
Overview”.
Me/My attendees did not receive the email to complete their registration profile.
If you/your attendees did not receive the “Order Details” or
“Event Ticket” email, this means either your organization’s firewall is
preventing it from getting to your inbox. Solutions:
1. Check your/have your
attendee check their spam/junk folder
2. You/have your attendee add
the following email addresses to your “safe senders list” (ask your IT
department for help):
- rbradstock@azafterschool.org
Or, the purchaser of the tickets entered your email address incorrectly. Please confirm with them that they have your email correct on the order.
How do I make my lunch selection? How does my staff make their lunch selection?
This is made in the Registration Profile questions. If you
have not completed this question then you have not completed your registration
profile and are not yet eligible to attend the conference. To complete this, go
back to the email you received titled “Order Details” or the one titled “Event
Ticket” and click on the “Complete Registration” to complete this series of
questions and your lunch selection. For all attendees who have not completed
this by midnight on October 10th, their lunch selection will not be counted. They
will wait at the end of the lunch line until all attendees who made a section
by the deadline receive their lunch, then choose from the remaining lunch
options.
How do I sign up for workshops I want to attend?
You will not sign up for any workshops. Take a look at the
workshop schedule online or in the program the morning of the conference and
simply attend the workshops you want. If you get to a workshop and it is full,
do not sit on the floor or stand. Go to your second-choice workshop.
When will I receive details about the conference such as arrival time, parking, what to bring, etc.?
One week prior to the conference we will send out via email
logistics details. The email address we send it to will be the one that was used to assign your ticket. This is why it is important the proper email was entered for each attendee.
I am substituting for someone else, what do I need to do?
If it is before October 7th, the person who
bought the tickets needs to go to their email confirmation titled “Order
Details” and reassign the ticket’s email address to your email address. Then
you will receive an email automatically from the system that allows you to
complete your registration, including your lunch selection. If it is after
October 7th, you must contact info@azafterschool.org with
the name and email address of the previous attendee your manager assigned the
ticket to and the name and email address of the person attending in their place.
The morning of the conference you must know the name of the person you are
substituting for or your organization will be assessed a late fee for another
ticket.